Privacy Policy

About this policy

This policy covers personal information collected through our website and related inquiries. Fresh Tracks Snow Removal is a trade name of Mayne Solutions LLC. Mayne Solutions LLC is responsible for the use of personal information described in this policy.

Information you share

When you submit a property request or general inquiry, we collect the details you provide. These may include:

• Your name, email address, and optional phone number.
• Your property address, community, and property type.
• The service you are interested in, your timing, and property notes.
• Your inquiry message and any other information you choose to share.

Please do not include payment card details, passwords, gate codes, or other sensitive access information in a website inquiry.

How information is used

We use inquiry information to respond to you, discuss your property and service needs, review service availability, arrange next steps, and prepare a proposal where appropriate. It may also be used to maintain correspondence, administer customer relationships, prevent spam, and meet legal obligations.

We use your contact details to reply to your inquiry and discuss the service you requested. Website inquiries are not enrolled in promotional email or text campaigns. Submitting an inquiry does not book service or create a service agreement.

Form processing and service providers

Our website forms use Web3Forms to process submissions and deliver inquiries to our business email inbox. We do not send website inquiries to a customer relationship management platform. Information entered into a form is sent to that provider for processing. Its infrastructure and service providers may process information outside your state or country.

Website hosting, email delivery, security, and spam prevention providers may also process information needed to operate the website and handle your request. Information may be accessible to people authorized to manage inquiries or support our website.

We may disclose information when required by law or when necessary to protect legal rights, investigate misuse, or respond to a valid legal request.

Website and security information

Website infrastructure and form processing services may handle technical information such as your IP address, browser details, request time, and security or spam checks. This helps deliver the website and protect its forms.

We use Google Search Console to review our website’s visibility and performance in Google Search, including search queries, impressions, and clicks. We do not currently use Google Analytics, advertising pixels, session recording, or call tracking on this website.

You can manage cookies through your browser settings. Restricting cookies or other browser features may affect website functionality.

Keeping and protecting information

Information is kept as needed to handle inquiries, manage service relationships, and meet applicable recordkeeping or legal requirements. Retention depends on the type of information and the purpose for which it is held.

Web3Forms states that it retains form submission data for up to three years, unless a shorter period applies or the data is deleted earlier. Copies delivered to our business email inbox are stored separately and may have a different retention period.

No internet transmission or storage system can be guaranteed completely secure. Please contact us if you have a concern about information submitted through the website.

Your privacy requests

You can contact us to ask about your information or request a correction or deletion. Depending on applicable law, you may have additional rights concerning access to or use of your personal information.

We may need to verify your identity before responding. Some information may need to be retained for legal, recordkeeping, or other permitted purposes. We will handle requests in accordance with applicable law.

Policy updates

We may update this policy when our website or information practices change. The date above identifies the most recent revision.